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HubSpot Service Hub: Enhance Customer Relationships

HubSpot's Service Hub provides the essential tools to create a personalized customer experience, from onboarding to after-sales support. All interactions are centralized in a single CRM, promoting customer loyalty and deeper relationships. Use this hub alongside other HubSpot tools to maximize your business impact.

 
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What are the benefits of HubSpot's Marketing Hub?

  • A platform to manage all your communication channels

    Centralize all your customer interactions: shared inbox, live chat, Facebook Messenger. Gain a complete view of their journey, enabling relevant and personalized responses based on their history.

  • Harness the power of automation to enhance your team's capabilities.

    The Service Hub allows you to build a self-service knowledge base and automate request handling. With workflows, you can automatically trigger actions, such as sending a satisfaction survey after a ticket is resolved.

  • A comprehensive ticketing tool

    HubSpot helps you prioritize and manage customer issues with customizable ticket pipelines and detailed reports. Centralize all requests, automatically assign them by project, and track their progress. The reports help optimize response times, resolution times, and the volume of tickets handled.

Key Features of the Marketing Hub

  • Tailor-made customer service

  • Improve collaboration

  • A customer portal that reflects your image

  • Capitalize on data

Tailor-made customer service
  • Tailor-made customer service
  • Improve collaboration
  • A customer portal that reflects your image
  • Capitalize on data

Provide your clients with tailored support services

Utilize the Service Hub (knowledge base, live chat, client portal, personalized video messages, etc.) to equip your clients with all the necessary tools beyond sales. Unresolved incoming tickets in the knowledge base are automatically assigned to your teams.
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Enhance team collaboration with a shared inbox

The Service Hub consolidates all customer requests into a shared inbox, streamlining incident management. With automation, text blocks, tasks, and team-specific pipelines, your teams can quickly access the information needed for more efficient ticket handling.
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Create a customer portal that reflects your brand.

The new Service Hub feature allows you to easily design a personalized customer portal that aligns with your brand's style. Provide your clients with a dedicated space where they can create and track their tickets, while also accessing the knowledge base to find answers to their questions.

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Leverage data to continuously improve

Use satisfaction surveys and detailed reports to analyze customer satisfaction, response times, and ticket resolution. Identify actions to enhance service quality and adopt a continuous improvement approach by targeting processes for optimization.
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Enhance your customer service with Markentive and HubSpot's Service Hub

  • Customer Service Strategy Advice

    Before implementing your customer service solution, we assist you in defining and structuring your strategy. If you're unsure about which tools to choose, we conduct a market benchmark to guide your decision

  • Service Hub Implementation

    We set up your HubSpot instance, create your ticket pipelines and reports to help you quickly benefit from your customer service solution.

  • Third-party integrations and CRM synchronization

    We connect your customer service tool with your CRM and other systems (like phone and billing) to ensure your teams have reliable and actionable data.

    Explore
    Learn more about Third-party integrations and CRM synchronization

  • Training & Support

    Our Service Hub training sessions, led by certified HubSpot experts, will help you quickly utilize all the tool's features and maximize your investment.

What is the cost of the Service Hub?

Servi Hub Starter

Includes 2 paid users. €21/month for each additional user.

  • Tickets
  • Live chat
  • Form Generation
  • Shared Inbox
  • Reporting Dashboard
  • Multiple ticket pipelines
  • Simplified ticket automation
  • Conversation Handoff
  • Predefined Text Snippets
From

00€ VAT

/month

Service Hub Pro

Includes 5 paid users. €67/month for each additional user.

  • Full Starter Pack
  • Knowledge Base
  • Customer Satisfaction Surveys
  • Personalized Video Messages
  • Logged-in Visitor Identification
  • Technical Support Automation
From

000€ VAT

/month

Service Hub Enterprise

Includes 10 paid users. €110/month for each additional user.

  • Full Pro Pack
  • Goals
  • Conversation Guides
  • User Roles
  • Conversation Intelligence
From

0000€ VAT

/month
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5.0

500+ avis

HubSpot Elite Partner

Markentive is the largest HubSpot Elite Partner agency in France. Our HubSpot experts in Marketing, CRM, Services, and CMS assist you in deploying and optimizing the HubSpot suite through consulting, integration, implementation support, and training.
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Foire Aux Questions

  • Can the HubSpot customer service solution integrate with third-party software?

    Yes. HubSpot's App Marketplace offers over 940 custom integrations, allowing you to connect your favorite tools (such as telephony, billing, chat, SMS, etc.) to your HubSpot solution. Additionally, the Service Hub can be connected to other CRMs besides HubSpot's.

     

  • What are the steps involved in implementing a customer service project?

    After selecting your customer service tool, you need to outline your customer service strategy, including governance, ticket data models, KPIs, and integration with your CRM and other tools, before configuring the software to fit your needs. To maximize HubSpot's effectiveness and ROI, we recommend training your team promptly.

  • Is it possible to set up the Service Hub without a developer?

    HubSpot's Service Hub is easy to use, allowing you to set it up in just a few minutes. However, to get the most out of it, we recommend planning your customer service strategy beforehand. An agency like Markentive can offer strategic guidance to define your support processes and operational support to tailor the solution to your needs, ensuring a quick return on your investment.

  • How does the HubSpot solution stand out from other solutions on the market?

    HubSpot is one of the top customer management software options available. It stands out for its ease of use, extensive features, and exceptional technical support. HubSpot also offers a CRM, CMS, and marketing automation tools to help you customize the customer experience at every stage of their buying journey.

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