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Customer Service

Define a strategy to turn your clients into your best promoters.

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Your goals

Deliver great customer experience by connecting with customers on their own terms and grow through their success.

  • Identify your unsatisfied clients
  • Provide fast and precise feedback
  • Increase your team productivity
  • Propose online self-service help
  • Integrate the best customer satisfaction tool

Service Hub

With Service Hub you can leverage customer data all across your marketing, CRM and customer service tools.

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1

Chat tools

2

Satisfaction surveys

3

Tickets management

4

Knowledge base

5

NPS tool

6

Task automation

Why should you care about customer service?

Building on customer loyalty is cheaper than generating new clients

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Delight your customers, create a unique customer experience!

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Our Services

Our team will guide you throughout
the success of your project to define and implement a clear strategy and process

1

An audit analysis to identify your needs and goals

2

Client feedback strategy and tool configuration

3

Chatbots, surveys, knowledge base and email template design and set up

4

Automation: rules, tasks, attribution and more

5

Team training to ensure an efficient tool onboarding

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Starter packs to unleash your growth

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Marketing automation

A strategy, a lead qualification process and a tool built to scale.

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CRM & Sales Enablement

HubSpot CRM and Sales Entreprise implementation and consulting

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What Our Clients Say

Customer first and efficiency

A team attentive to our needs and very responsive, a customized onboarding, quick results... We felt immediately confident with the team and very comfortable with Hubspot. A real pleasure to work with Markentive !

Emmanuelle Clin, Adama France

Pragmatic and Expert

A real pleasure to work with Markentive, a quick win on their expertise to réalisez best of bread digital strategy

Dominique Meurisse, DEIMOS Tech Advisory

Outstanding

Markentive provided support and formations for my onboarding as head of the sales department. They made it so that I was able to integrate new things very quickly with clear, concise, and on point formations...

Kunthear Ouk, CLEEF SYSTEM

Good support on our Hubspot/salesforce synch

Markentive supported us on the implementation of the integration between Hubspot and Salesforce. They knew how to advise us on our business processes to get the best out of these 2 tools

Matthieu Rousseaux, Sodexo Benefits and Rewards Services
See our HubSpot reviews