source of data accessible to all
less time to process tickets
email open rate
The entire Markentive team was very professional since the very beginning. The workshop preparation and management were impeccable ; great team work with insightful follow-ups, answers to our questions, solutions adapted to each of our issues, reactivity, support and training that was adjusted to our needs. In short, you can choose Markentive with your eyes closed!
Nicolas Pieuchot, Co-founder Smartway
The Smartway teams equipped themselves autonomously with different tools and their processes were not well aligned between the sales, customer service and marketing teams.
In order to have visibility on contacts and opportunities and to bring teams together around the same tool, they decided to call on Markentive to migrate their activities to HubSpot.
The main objectives of this service:
1) Structure business processes around a common tool to:
2) Centralize the database within the CRM to:
3) Work on a common data repository to be able to create clear reports and better manage the activity.
4) Ensure the proper adoption of HubSpot tools by the different teams.
Customer Service Process